Cancellation and Refund Policy

Effective Date: 21 June 2025

1. Order Cancellation

You may cancel your order within 24 hours of placing it, provided that the order has not already been processed or shipped. To request a cancellation, please contact us immediately at care@qinma.in.

2. Refund Policy

We strive to ensure that our customers are satisfied with their purchases. Refunds are provided under the following conditions:

• Products received are damaged or defective.
• Wrong product delivered (different from what was ordered).
• Cancellation request approved within the allowed time frame.

3. Refund Process

Once your request is approved, we will process your refund within 7-10 business days. The refund will be credited to your original payment method.

4. Non-Refundable Items

For hygiene and safety reasons, certain products (such as opened or used personal care items) are non-refundable unless damaged or defective.

5. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us at:

QinMa
Email: care@qinma.in